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Many marketers treat tactics like a checklist. Social media? Check. SEO? Check. Lead funnel? Check. What they don’t realize is that by focusing on tactics, they’re leaving gaps in the customer journey where it’s too easy for people to exit or engage with your competitor. Every business that’s thriving today is laser focused on their customer: their experience and the path they travel from awareness, to engagement, to acquisition, and beyond. Even more importantly, these businesses are fiercely protective of that experience. They work hard to remove as much friction as they can so customers move smoothly along that path. In the years, I’ve been asked by my clients for a wide range of services: social media, blog content, SEO, product marketing, and customer marketing. But I end up doing much more than the one task I’ve been hired for — because, to deliver results, I can’t limit my scope to just one tactic. If you’re struggling to get results from your marketing, remember this: To drive growth, you must remove every hurdle your customer might experience in their journey with you. You can focus on one tactic or twenty, (Not really, twenty is probably overkill.) But it’s not the tactics that are driving results. It’s your ability to tie them together to create a slippery slope for your ideal prospect. Find your best tactics for driving traffic to your website. Then look for ways to engage that traffic to take their next step, and the next, and the next, until they’re closing a deal. In marketing, tactics aren’t the end game. They’re the means to an end: customers who are excited about buying from you. Focus on their experience, and you’ll win the game. Stay awesome, Kathryn Founder, KA Media and AccessXL |
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